Our Policy
Welcome to Clover Villa Hotels. By accessing and using our website or services, you agree to adhere to the terms and conditions outlined below. Clover Villa Hotels reserves the right to amend or modify these terms at any time without prior notice. Guests must provide accurate information at the time of booking. Guests are responsible for complying with hotel rules, including check-in and check-out times, noise restrictions, and policies on guest behavior. Clover Villa Hotels reserves the right to refuse service or accommodation if guests fail to comply with these terms.
Clover Villa Hotels respects and values the privacy of our guests and website visitors. Personal information collected, such as name, contact details, and payment information, is used solely for the purpose of reservation management, billing, and improving our services. We do not sell or share your personal data with third parties, except as required by law or for secure payment processing. Your data is securely stored, and we implement industry-standard security measures to protect your privacy. Guests can request access, correction, or deletion of their personal data by contacting us directly.
Cancellations made more than 24 hours prior to the arrival date will receive a full refund. Cancellations made within 24 hours before arrival will not be eligible for a refund. In the event of a no-show, no refund will be provided. Refunds, where applicable, will be processed within 10–14 business days to the original payment method. If Clover Villa Hotels must cancel a booking due to unforeseen circumstances, guests will receive a full refund or alternative accommodation options.
